I am needing the following questions researched and answered thoroughly:
- How could / should The Inside use SMS as part of customer service?
- What does a seamless returns experience look like?
- Should interior designers and “direct to consumer” (regular) customers get different levels of service and if so, what does that look like?
- How can The Inside streamline issues that involve FedEx/UPS?
- For CX (Customer Experience), what does success look like?
You will need the following link to learn more about the company: https://www.theinside.com/